Legal

Privacy Policy

Last updated: [Insert Date]

House of Alan (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us when you visit our website or make a purchase. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your data. By using our website, you agree to the practices described in this policy.

Information We Collect

We collect information that you provide directly to us, such as your name, email address, phone number, shipping and billing address, and payment details when you create an account, place an order, or contact our customer care team. We also automatically collect certain technical information when you browse our website, including your IP address, browser type, device information, and pages visited, through cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect to process and fulfil your orders, communicate with you about your purchases, provide customer support, and improve our products and services. We may also use your information, with your consent where required, to send you marketing communications about new arrivals, campaigns, and promotions. You can opt out of marketing emails at any time by clicking the unsubscribe link included in each message.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to remember your preferences, understand how visitors use our site, and deliver relevant advertising. This includes tools such as Meta Pixel and Google Analytics, which help us measure the effectiveness of our marketing and improve your shopping experience. You can control or disable cookies through your browser settings, though doing so may affect certain features of the website.

How We Share Your Information

We do not sell your personal information to third parties. We may share your information with trusted service providers who help us operate our business, including payment processors, shipping and courier partners, and marketing platforms, solely for the purpose of fulfilling your order or improving our services. These providers are contractually obligated to protect your information and use it only for the purposes we specify.

Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption to secure data transmitted between your browser and our servers. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location, you may have the right to access, correct, update, or request deletion of your personal information. You may also have the right to object to or restrict certain processing of your data. To exercise any of these rights, please contact us using the details provided at the end of this policy, and we will respond within a reasonable timeframe.

Children’s Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including to comply with our legal, accounting, and reporting obligations. Order history and account information are generally retained for the duration of your relationship with us, and for a reasonable period afterward, unless a longer retention period is required by law.

Third-Party Links

Our website may contain links to third-party websites, such as social media platforms or payment providers, that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any external websites you visit.

International Data Transfers

Some of the third-party service providers we work with, such as analytics and marketing platforms, may process data on servers located outside of Egypt. Where this occurs, we take reasonable steps to ensure that your information continues to be protected in accordance with this Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us at [Insert Email Address] or through our Contact page.

Legal

Shipping & Returns

Last updated: [Insert Date]

We want your House of Alan pieces to reach you quickly and in perfect condition. Below you’ll find details on our shipping process, delivery timelines, and how to return or exchange an item if it isn’t quite right.

Order Processing Time

All orders are processed within [1–2] business days of being placed. Orders placed on weekends or public holidays will begin processing on the next business day. You will receive a confirmation email once your order has been placed, followed by a shipping confirmation once it leaves our facility.

Delivery Timelines

Standard delivery within Cairo and Giza typically takes [1–2] business days from the date of dispatch. Deliveries to other governorates across Egypt generally take [3–5] business days. Delivery times may vary slightly during peak periods, sales events, or due to circumstances beyond our control, such as courier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your delivery location and order value. Any applicable free-shipping thresholds or promotional shipping offers will be clearly displayed on our website and applied automatically during checkout when eligible.

International Shipping

At this time, House of Alan ships exclusively within Egypt. We are working towards offering international shipping in future seasons and will update this page as soon as that becomes available.

Order Tracking

Once your order has shipped, you will receive a tracking link via email or SMS. You can also track the status of your order at any time by logging into your account and visiting the Order Tracking section. If you experience any issues tracking your order, please contact our customer care team.

Return Eligibility

We accept returns on unworn, unwashed items with original tags attached, within [14] days of the delivery date. Items must be returned in their original packaging. For hygiene reasons, certain items may be excluded from returns; any such exclusions will be clearly noted on the relevant product page.

How to Start a Return

To initiate a return, please email us at [Insert Email Address] with your order number and the item(s) you wish to return. Our team will confirm your eligibility and provide instructions for returning the item, including collection or drop-off options where available.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within [7–10] business days. Please note that shipping fees, where applicable, are non-refundable unless the return is due to an error on our part.

Exchanges

If you would like a different size or color, please indicate this when requesting your return. Exchanges are subject to stock availability. If your preferred size or color is unavailable, we will offer a refund instead.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within [48] hours of delivery with your order number and photos of the item. We will arrange a replacement, exchange, or full refund at no additional cost to you.

Failed Delivery Attempts

Our courier partners will attempt delivery to the address provided at checkout. If delivery is unsuccessful after [2] attempts due to an incorrect address, unavailability, or refusal of the parcel, the order will be returned to us. In such cases, we will contact you to arrange redelivery, which may involve an additional shipping charge, or to process a refund minus original shipping costs.

Packaging

Every order is carefully packaged to protect your items during transit and to reflect the House of Alan experience from the moment it arrives. We are continually working to make our packaging as sustainable as possible without compromising on protection or presentation.

Legal

Terms & Conditions

Last updated: [Insert Date]

Welcome to House of Alan. These Terms & Conditions govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to be bound by these terms. Please read them carefully before using our services.

Use of Our Website

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use of the site. You must not attempt to gain unauthorized access to any part of our website, servers, or networks connected to our website.

Account Registration

To place an order or access certain features, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Please notify us immediately of any unauthorized use of your account.

Orders and Payment

By placing an order through our website, you are making an offer to purchase the selected product(s), which we reserve the right to accept or decline. All payments must be made in full at the time of order through one of our approved payment methods. We reserve the right to cancel any order in cases of suspected fraud, pricing errors, or product unavailability.

Pricing and Product Availability

All prices displayed on our website are listed in Egyptian Pounds (EGP) and are subject to change without prior notice. While we make every effort to ensure accurate pricing and product descriptions, errors may occasionally occur. In the event of a pricing error, we reserve the right to cancel the affected order and issue a full refund. Product availability is not guaranteed until your order has been confirmed.

Intellectual Property

All content on this website, including but not limited to text, images, logos, graphics, and product designs, is the property of House of Alan and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use any content from our website without our prior written consent.

Prohibited Uses

You agree not to use our website to transmit any harmful, unlawful, or fraudulent content, to interfere with the security or functionality of the website, or to engage in any activity that could damage, disable, or impair our systems. We reserve the right to suspend or terminate access for users who violate these terms.

Limitation of Liability

To the fullest extent permitted by law, House of Alan shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim relating to your order shall not exceed the amount paid for the product in question.

Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Arab Republic of Egypt, without regard to its conflict of law provisions. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Egypt.

Promotional Codes and Discounts

Promotional and discount codes are subject to individual terms specified at the time of issue, including validity periods, minimum spend requirements, and eligible products. We reserve the right to modify or cancel any promotional offer at our discretion and to refuse orders that we believe involve misuse of a promotional code.

Force Majeure

House of Alan shall not be held liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including but not limited to natural disasters, government action, labor disputes, or disruptions to courier and payment networks.

Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable under applicable law, that provision will be modified to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Changes will take effect immediately upon posting to this page. Your continued use of our website following any changes constitutes your acceptance of the revised terms.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us at [Insert Email Address] or through our Contact page.